Holiday Contract
These are the Booking Conditions applicable to holidays booked with ANPE Travel and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.
Your contract is with ANPE Travel, Lago de Mosende, 15552 Valdoviño, Spain. The person responsible for the booking must read these Booking Conditions and accepts them automatically by paying the deposit. In the case of a group booking the group leader or « lead name » must have the authority to take this responsibility on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between ANPE Travel and the client until the booking receipt has been received by the client and has been confirmed by ANPE Travel and the deposit has been payed. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Payment and Prices
All prices are in EURO unless otherwise stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges or insurance/security levels. Once a booking has been made discounts cannot be applied retrospectively.
A 40% deposit is required at the time of booking to conclude the contract. Once confirmation has been dispatched, refunding the deposit is only possible according to the terms and conditions stated in: Trip Cancellation.
The final balance is due 1 week before departure. If the final payment has not been received by this date you might as well bring it to pay in cash on site on arrival. ANPE Travel will send all travel-receits to you immediately after the initial payment or at the latest four weeks prior to departure.
Bank-Details for the Camps in Galicia and Andalucia:
Name: ANPE Travel S.L.U.
Bank: BBVA S.A. – Banco Bilbao Vizcaya Argentaria
IBAN: ES48 0182 2680 2802 0164 8973 – BIC: BBVAESMMXXX
Services
ANPE Travel’s offered services can be booked as stated in the internet publication on www.caminosurf.com. ANPE Travel reserves the right to alter the contract on the basis of materially justified, substantial and unforeseen changes. Of such changes, the traveler is informed prior to booking or immediately after the change occures. The equipment needed for participating in the courses will be provided to the participants free of charge. For any lost equipment or grossly negligent treatment, the participant is liable for their value or a suitable replacement. Arrival and departure of the tour participants are self-organized, in their full own responsibility and not part of the services offered by ANPE Travel.
Performance changes and price increases
Deviations or changes to individual travel services from the contractually agreed upon content, which become necessary after conclusion of the contract and not brought from ANPE Travel in bad faith, are only permitted if the deviations for the customer are not unreasonable or intentional or grossly negligent and do not affect the overall character of the holiday. ANPE Travel is required to inform customers of service changes as soon as possible and without delay provided that the changes are not only slightly. In the case of a subsequent change of the price or a change of essential travel services, ANPE Travel has to notify the traveler immediately and no later than 20 days prior to departure. Price increases after that date are not allowed.
Cancellation of holiday
If you are obliged to cancel your booking you should write to ANPE Travel immediately. Any cancellations or changes to your booking must be made in writing. The following sliding scale determines if your holiday is refundable and to what extent:
Refund to traveler by ANPE Travel in percent of the total trip-price:
until 60 days prior to departure: 90%
until 30 days prior to departure 80%
until 15 days prior to departure 60%
until 8 days prior to departure 40%
less than 8 days prior to departure 0%
Rebookings will be accounted for as far as possible and are charged at € 30,-. They are treated as a withdrawal from the original contract with simultaneous re-registration. Until departure, the traveler is allowed to transfer his contract to somebody else, who, instead of the original traveler, will claim the services according to the contract. We reserve the right to refuse to accept this change in our absolute discretion without stating the reason for doing so. For transfering bookings we charge a handling fee of € 30,-.
Cancellation of the contract due to exceptional circumstances
If the trip is considerably impeded, endangered or impaired due to unforeseeable force majeure, then both ANPE Travel and the traveler are authorized to terminate the contract. If the contract is terminated, ANPE Travel can charge reasonable compensation for services already rendered.
Tour organizer’s liability
ANPE Travel, as camp/tour operator and according to the due diligence of a prudent businessman, is liable for
the conscientious tour preparation, careful selection and monitoring of service providers/surf instructors, the accuracy of the itinerary in brochures as well as the internet presentation on www.caminosurf.com, provided it is not declared changed before signing an amendment to the proper performance of the contracted travel services.
ANPE Travel, as a tour operator, is liable for the fault of the person entrusted with execution of the services offered. ANPE Travel is not liable for any external services promoted through brochures or the website, especially transport services.
Warranty
The statutory warranty rights apply.
Limitation of Liability
The contractual liability of ANPE Travel for damages other than physical damage is limited to three times the travel price. 1. As far as damage to the passengers was not caused intentionally or by gross negligence or 2. As far as ANPE Travel is responsible for the damage caused to a single fault of a service provider.
All compensation-claims resulting from torts that are not based on intent or gross negligence, ANPE Travel can be held liable for damage to property up to € 4000. This maximum amounts apply per passenger per journey.
ANPE Travel shall not be held liable for any faults and defaults in connection with services that are mediated as external services (eg airfares, sports events, theater performances, exhibitions, etc.) and identified in the tour-description. A claim for compensation against ANPE Travel is limited or impossible, due to international agreements or based on statutory provisions that apply to the services offered by a service provider. Claims for damages against the service provider can be enforced or excluded only under certain conditions or restrictions
Obligation to co-operate
In case of defaults, the passenger is obliged to assist according to statutory provisions to avoid any damage or keeping them low. In particular, the traveler is obliged to report his complaints immediately to the local tour guide.
Exclusion of claims and limitation
The traveler has to raise claims for non-conforming provision of services towards ANPE Travel no later than one month after the contractual end of the trip. After this period, the traveler is only eligible to raise claims if he can prove to have been prevented from meeting the deadline. Any claims by the traveler prescribe after a period of six months. The prescription begins with the day on which the trip contractually ends. Has the traveler filed such a claim, the limitation period is suspended until the day on which ANPE Travel rejects the claims.
Passport, visa and health requirements, insurance
ANPE Travel will inform the customer about important changes on general rules in the trip information sent to the customer at booking time or in the internet presentation at www.caminosurf.com. The traveler is responsible for compliance with all general rules relevant for the trip. Any disadvantages arising from not complying with these general rules are at the expense of the traveler, except when they are due to a culpable misinformation by ANPE Travel.
Travelers not holding a valid EU-passport are required to optain appropriate information at their consulate. If any entry requirements of individual countries should not be met or if a visa is not issued in time, so that the traveler is prevented from entering a country, ANPE Travel can charge cancellation-fees to the customer. ANPE Travel recommends every customer to contract trip cancellation injurance, travel accident insurance and international health-insurance.
Written form requirement, additional agreements, ineffectiveness of individual provisions
Oral agreements, ancillary agreements and other assurances of any kind (including the amendment of the written form requirement itself), are only effective if they are confirmed in writing by ANPE Travel. The invalidity of any provision of the contract does not invalidate the entire travel contract. Should the contract concluded with ANPE Travel not constitute a travel contract according to §§ 651a ff. BGB, these terms and conditions still apply.
Jurisdiction
For any lawsuits filed against ANPE Travel, the place of jurisdiction shall be Ferrol, Spain
