WebReserv User Guide

General

General

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General

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hmtoggle_arrow1Do I need to have a server installed or install new software?

 

No, our services are completely hosted and managed by us. All you need is a browser and an Internet connection.

 

hmtoggle_arrow1What level of support do you provide?

 

Our servers are monitored 24/7. Regular sales and support hours are Monday – Friday 9 AM – 5:00 PM US Eastern time. For support emails and calls outside of the regular business hours, we strive to respond within 3 hours.

 

European sales and support hours are Monday - Friday 09:00 - 17:00 CET.

 

For phone numbers and contact information, please see the support section.

 

hmtoggle_arrow1I have several users who will need use WebReserv in our office, can I do that?

 

Yes, with the WebReserv Gold, you can create additional users. Each user can have individual security settings. For example, a front desk user may have access to view and change reservations, but is not able to change the system setup.

 

hmtoggle_arrow1Do you have a demo so I can test the system?

 

To see the general system in use, we recommend that you open a free account and let us know when you have it. We can then upgrade it to a Gold Trial (it's free). To sign up for a free account, go to: http://www.webreserv.com/signup.do

 

hmtoggle_arrow1What is your cancellation policy for Gold and Silver Memberships?

 

There is no contract and you can cancel anytime, but do note that there is no refund for unused time.

 

hmtoggle_arrow1How can I modify or remove automatic email responses?

 

The free version of WebReserv does not allow you to modify or remove automatic email responses.  However, if you to upgrade to the WebReserv Gold version, you do have the capability to do this function.

 

hmtoggle_arrow1Do you have a fixed monthly rate or a per ticket commission?

 

We offer two different packages: WebReserv Silver and WebReserv Gold. The main difference between the two products is the ability to use credit card for online transactions and the ability to create custom fields for the reservation forms.

 

You can compare the features here: http://www.webreserv.com/online-booking-system.do

 

The monthly fee is $19.95/month for WebReserv Silver and $39.95/month for WebReserv Gold. WebReserv does not charge commissions for the booking calendar.

 

hmtoggle_arrow1I run very small resort, and am considering adding a booking engine to my website.  I'm trying to get some idea on prices before we proceed. What is the ballpark figure for the booking engine with automatic notification per month?

 

We have two sets of prices; $19.95 per month for Silver and $39.95 per month for Gold.

 

You can compare the features here: http://www.webreserv.com/online-booking-system.do

 

hmtoggle_arrow1Is your system available as an App?

 

Our system is completely web based and works well on an iPhone or another mobile device.

 

hmtoggle_arrow1Can you use your reservation system on any HTML enabled web browsing phone?

 

Yes. WebReserv works fine on all HTML-enabled smartphones and tables, including iPhone, IPads, Android etc.

 

hmtoggle_arrow1What is the term for your contract?

 

WebReserv does not require you to sign a contract (why should we?). Payment is month-to-month. We do offer a discount for pre-payment for 6 or 12 months.

 

hmtoggle_arrow1Do I own the customer’s email addresses and information or does WebReserv?

 

You own the customer database.

 

hmtoggle_arrow1I am having trouble logging into my account.  My username and password are not working.

 

To reset your account, please go to the log in window, click the "forgot username or password" link and enter your email address. This will reset your account and the system will email you the password.

 

hmtoggle_arrow1How do I extend my account?

 

To extend your account, please log on to your WebReserv account and go to Administration and select Extend Account on the left side of the screen.  Please note that you must be signed in as the Administrator of the account to make any account changes or updates.  The account administrator is the person who originally set up the account.

 

hmtoggle_arrow1I would like to cancel my account, is there a form to fill out?

 

We can delete your account for you; for security reasons, you will need to contact our support.

 

Please note that when an account is deleted, all reservations and customer information in the system will also be deleted. You can download this reservations and customer information from the reporting section.

 

hmtoggle_arrow1Does your system support Japanese language?

 

At this time we do not support Japanese.

 

hmtoggle_arrow1I need to change my email address.  How do I do that?

 

Log into your WebReserv account, go to Set Up – Business Information – Address. Update your information accordingly.

 

hmtoggle_arrow1Does the system have multi-lingual capabilities?

 

Our system is using this feature in Europe, but we have not rolled it out in the United States. We expect to roll it out late this year.

 

hmtoggle_arrow1How do I mark one or more units as unavailable?

 

Click View/Change availability in the upper right-hand corner to go to the master calendar. From the master calendar, click Change Availability.

 

hmtoggle_arrow1How do I mark units as available?

 

Click View/Change availability in the upper right-hand corner to go to the Master Calendar. Look for the unavailable entries (gray entries). Click the N/A link to open the availability entry and then click Delete Adjustment.

 

hmtoggle_arrow1Our company offers multiple rental types (i.e. lodging and boat); can we set up separate booking calendars for each type?

 

We have a multi-location account that allows you to set up two "businesses" in the system, each with different products and rates. Or, if you prefer, WebReserv Gold gives you the option to group your multiple rental types (i.e. lodging and boat rentals) in two different groups.

 

hmtoggle_arrow1Do you offer bar code scanning?

 

Yes, bar codes can be added to receipts or emails, and they can be scanned as part of a check in process. Many barcode scanners are able to insert the code into an HTML page, and we can work directly with those scanners. Some scanners may need an Active-X or other components to work.