WebReserv User Guide

Taking Reservations

Taking Reservations

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Taking Reservations

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hmtoggle_arrow1Is there an upgrade option under which a client can book more than one date at a time?

 

WebReserv Gold enables you to make multi-reservations, i.e. where a customer can reserve more than one item in a reservation. To enable this feature, go to Setup - Business Information - Advanced Options and set Enable multiple products per reservation to Yes.

 

hmtoggle_arrow1Will we receive a notification email when a client makes a reservation?

 

The business will automatically receive an email when a new reservation is made, same for the customer. You can customize both emails, for more information please see Email and Print Templates

 

hmtoggle_arrow1Can I extend a reservation?

 

Reservations can be extended or shortened from the administration screen. The system will automatically recalculate the reservation cost when the reservation is changed.

 

hmtoggle_arrow1How can I cancel a reservation?

 

To cancel a reservation, you will need to open it in the administration tool and click the cancel button at the bottom of the screen.

 

hmtoggle_arrow1How do I set up a discount code?

 

In order to use discount code, you need to define the discount code(s) under Setup - Discount codes. If valid discount code(s) existing when a reservation is made, a discount code field will automatically be shown during the check out process.

 

More information on this here: Discount Codes

 

hmtoggle_arrow1Is there a way to track sales from locations like any third party vendor selling tickets for me?

 

Yes, you can include an agent code to each reservation. The agent code can be used to track third party selling. The agent code can be included as an optional field in the booking calendar and the booking calendar can also be hardcoded with a specific agent code.

 

For more information about the booking calendar options, please see the article http://www.webreserv.com/adding-the-booking-calendar-to-your-website.do

 

hmtoggle_arrow1Does your system automatically send email confirmations/changes etc?

 

WebReserv automatically sends reservation and change emails whenever there are changes to product/tour/room or reservation date/time. It can also send pre-visit and post-visit emails.

 

hmtoggle_arrow1Do customers print the ticket and bring to the tour or event for verification?

 

It can be configured the way you want it. Most businesses use the reservation confirmation email, but a few of our businesses require customers to print a ticket instead. We generally recommend that receipt with an embedded barcode.

 

hmtoggle_arrow1How do I set up a discount code?

 

In order to use discount code, you need to define the discount code(s) under Setup - Discount codes. If valid discount code(s) existing when a reservation is made, a discount code field will automatically be shown during the check out process.

 

More information on this here: Discount Codes

 

hmtoggle_arrow1Can a customer reserve more than one product during a session or would they have to do separate reservations for each type of product?

 

WebReserv Gold enables you to make multi-reservations, i.e. where a customer can reserve more than one item in a reservation. To enable this feature, go to Setup - Business Information - Advanced Options and set Enable multiple products per reservation to Yes.

 

hmtoggle_arrow1Are the receipts sent/emails branded with my company information?

 

Receipts can be branded any way you want it. Emails and receipts are HTML forms.

 

For more information please see Email and Print Templates

 

hmtoggle_arrow1How does a customer purchase multiple products at one time?

 

To order more than one of each product, you will need to select Number of units as optional under Customer Information for each product. Note that Number of Units and Unit Select are mutually exclusive, you are not allowed to use both at the same time.