Many businesses have rules and fees in place for cancellations.  The WebReserv system can automatically handle cancellations and calculate cancellation fees.

 

Set up Cancellation rules

 

To set up these rules and fees in the system, go to Setup - Business Information - Changes & Cancellations.

 

Here you are able to enter up to 3 rules for your business. Each rule has the following options:

 

 

In the example below, you will see the 3 rules:

 

 Rule #1 - If cancelled less than 1 day in advance, the penalty is 100%.

 Rule #2 - if cancelled less than 7 days in advance but more than 1 day, the penalty is 25%.

 Rule #3 - this rule of less than 365 days is added to allow customers to cancel the reservation more than 7 days in advance with no penalty.

 

 

 

The system has set the cancellation rules to follow a "Less than" rule (i.e. "less than" 1 day).  Sometimes businesses have cancellations rules that are focused on "More than".  This feature is able to handle these rules as well.  For example, a business allows customers to cancel more than 30 days in advance with a $45 cancellation fee.  If a customer cancels in less than 30 days, then cancellation is not allowed.

 

The cancellations rules will look this this:

 

 

 

For more information on how the system handles cancelled reservations including fees and refunds, see the Cancel a reservation section under Modifying Reservations.

 

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For more information. . .

 

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