To view or modify a reservation, find the reservation (Frontdesk – Reservations or Home), and select it to view.

 

Let's look at the reservation view.

 

Reservation Details

 

Shows what has been booked, when it was booked, the reservation status, number of units/rooms, number of people and/or number of adults and children.

 

 

 

Rate Details

 

The rate details section shows how the system has calculated the rate for this reservation, including rate adjustments, additional charges, tax and deposit.

 

 

 

Customer Information

 

The customer information shows the customer name, address, phone, email address and custom fields related to the customer.

 

 

Payment information

 

The payment information section shows the payment details for this reservation. If the reservation was paid with credit card, you have the ability to make final charges to the credit card.

 

 

Additional Reservation Requests

 

The additional requests section shows custom fields for this product.

 

 

Customer comments

 

The customer comments field shows any additional comments entered by the customer.

 

 

You are able to modify different parts of the reservation.  Once you have made the changes, click Save.  An email notification will be sent to the customer automatically with the update and you will see the reservation on the Home page with the changes that  were made.

 

Modify a reservation

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For more information. . .

 

Find a reservation

 

Confirm a pending reservation

 

Cancel a reservation